Category: Featured

WooCommerce Plugin – Product Specific Thank You Page

This plugin for WordPress and extension for WooCommerce allows the admin to designate a custom thank you page. When a custom thank you page has been set for a product, upon checkout the customer will see the order completed page for only a few seconds and then will be forwarded to the designated page.

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Implement Call Tracking to Monitor Your ROI and Operation

The general idea is that you pay a company to provide you with a unique phone number (local or toll free) that you place on advertising or printed collateral such as business cards. Incoming phone calls are forwarded to your office phone or other phone of choice. The service provider gives you access to reporting.

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Listen to More Books With Audible

More recently I have discovered Audible.com (an Amazon company). Audible makes it easy to browse the largest online selection of audiobooks and quickly download and start listening to them within minutes. This has saved me a lot of time and prevented me from having to put the best books on hold at the library.

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The Three Cs of Internet Marketing

That is why I now always talk about the three Cs of Internet Marketing. This gives me a framework around which I can organize my thoughts and in which the clients can better understand the complete strategy and action points. The three Cs are in a certain chronological order and need to be addressed accordingly. Strategies revolve around these three points and always in this order.

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Real Life Examples of Great Customer Service

In 2006 I read Raving Fans: A Revolutionary Approach To Customer Service and it changed forever the way I think of quality customer service. I’ve been reflecting recently on some real life examples of customer service. Here they are:

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