Real Life Examples of Great Customer Service
In 2006 I read Raving Fans: A Revolutionary Approach To Customer Service and it changed forever the way I think of quality customer service. I've been reflecting recently on some real life examples of customer service. Here they are:
The 3 Ways Websites and Blogs Make Money
If you recently started a blog or have a website you may be looking for creative ways to generate revenue. As I considered all the various ways to generate revenue online I was able to boil it down to just three generic methods. As you review the concepts and some of the specific examples, consider how
GOMO: A New Mobile Initiative From Google
Google has launched www.howtogomo.com to help users understand the key components in launching a mobile website. There is a lot of helpful resources you can read to help you understand why and how you can go mobile. My favorite feature is the mobile simulator. Unless you
7 Habits of Highly Successful Sales People
The outline below is an adaptation of Stephen R. Covey's 7 Habits of Highly Effective People as it may apply to media sales. Use this outline and adapt it for your industry and business.
Google Webmaster Tools & XML Sitemaps Tutorial
When you first build a site you need to submit it to Google so that it can be indexed. Google can more easily index your site if you have a sitemap. Since the recording of this video several years ago, Google has created a robust and helpful dashboard of tools called Google Webmaster Tools. Check it out.
What is a Computer Browser? How Does it Work?
In my series of Internet Basics I'd like to add this great tutorial video from Google that explains browsers.
How SEO Works: Search Engine Basics from Matt Cutts
This video entitled “How Search Works” reviews search engine basics. Matt Cutts, who is featured in the video has become a bit of a Google celebrity. He is my favorite person on Google Plus 🙂