Posts Tagged ‘customer service’
Customers Are Tolerant But Require Good and Fast Communication
Before I begin a disclaimer is necessary for me to feel like I can publish this. You need to know that my own small business is far from perfect. We screw up. We sometimes make poor decisions. We endeavor to be awesome and try hard to do the right thing, be the best at what…
Read MoreFred Factor and Fred 2.0 by Mark Sanborn
Mark’s first book, “The Fred Factor” talked about the 4 Fredlike principles and sold over 2 million copies. This second book, “Fred 2.0” is like the graduate course and expands on what it means to truly be a Fred.
Read MoreReal Life Examples of Great Customer Service
In 2006 I read Raving Fans: A Revolutionary Approach To Customer Service and it changed forever the way I think of quality customer service. I’ve been reflecting recently on some real life examples of customer service. Here they are:
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